FAQs

Where should I go in a crisis situation before the center opens this Winter?

The crisis center is now open and available to serve youth in crisis anytime day or night!

What is the purpose of the Western Idaho Youth Support Center?

The Western Idaho Youth Support Center is a community-based, voluntary, and short-term stabilization center that provides immediate and individualized care for a youth in crisis.

Who can go?

The Western Idaho Youth Support Center serves any youth ages 10-17 who are experiencing a crisis to get the help they need. Families of youth ages 5-9 may receive support finding alternative services in the area.

What is a crisis?

A crisis looks different for every person, but may include thoughts of suicide, bullying, homelessness, physical or sexual trauma, emotional abuse, loss of a loved one, excessive stress, or mental health conditions, like anxiety or depression.

When should a youth crisis center be considered?

A youth crisis center should be considered as a first option for getting through a crisis. The Western Idaho Youth Support Center will determine with the client if they are medically stable enough to receive services or if a different level of care, such as in-patient care or a visit to the hospital is a better fit for the youth’s needs. Crisis intervention services and aftercare are voluntary.

Where is the center located?

The crisis center is located at 204 10th Avenue South, Nampa, ID 83651.

Should I call ahead before going to the center?

Clients may choose to call ahead to ensure a clinician is immediately available at 208-899-4727. Certain assessment and services can be done over the phone, creating an easier transition into the center upon arrival. A phone call ahead is not required to receive services.

Is transportation to the center be available?

By calling ahead, the center may be able to provide transportation from across the region to the center for youth and their families.

Is there be a cost to go to the center?

There is no cost to the youth or family to receive services at the center. Insurance will be billed for those with insurance, but it is not required to get the help youth need.

How long can youth stay at the center?

Youth and their families can stay up to 23 hours and 59 minutes at the center.

What happens after leaving the center?

Whether at the center for a few hours or the whole day, youth and their families will leave the center with tools and resources to prevent future crises, which may include: case management, food, mental health counseling, family counseling, health insurance, and more. Transportation from the center may be provided to appointments after discharge.

After release from the center, can youth come back again if experiencing another crisis situation?

Youth are welcome to return to the center if they experience another crisis or if more support is needed for the original crisis. Clients will be able to be immediately re-admitted. Certain assessments may not be required if there is a less than three month timeframe between visits.

What if I need help/my child is in need of help, but we are not experiencing a crisis situation?

Idaho Youth Resource and Opportunity Collaborative (YouthROC) is Western Idaho’s safe teen assessment center. YouthROC can connect youth and their families to needed community resources that support mental and emotional well-being. Visit the YouthROC website to learn more!