FAQs

The Western Idaho Youth Support Center is a community-based, voluntary, and short-term stabilization center that provides immediate and individualized care for a youth in crisis.

The Western Idaho Youth Support Center serves any youth ages 5-17 who are experiencing a crisis to get the help they need, as long as they meet eligibility criteria.

A crisis looks different for every person, but may include thoughts of suicide, bullying, homelessness, physical or sexual trauma, emotional abuse, loss of a loved one, excessive stress, or mental health conditions, like anxiety or depression.

A youth crisis center may be considered as a first option for getting through a crisis. The Western Idaho Youth Support Center will determine with the client if they are medically stable enough to receive services or if a different level of care, such as in-patient care or a visit to the hospital is a better fit for the youth’s needs. Crisis intervention services and aftercare are voluntary.

The crisis center is now located at 308 E Hawaii Ave, Nampa, ID 83686.

Clients may choose to call ahead to ensure a clinician is immediately available at 208-899-4727. Certain assessment and services can be done over the phone, creating an easier transition into the center upon arrival. A phone call ahead is not required to receive services.

Clients and families are encouraged to call 9-8-8 to get connected to a local Mobile Crisis Response team. Mobile Crisis Response offers on-site crisis de-escalation support and will transport youth to the crisis center, if needed. Other forms of transportation to the center may be available on a case-by-base basis.

There is no cost to the youth or family to receive services at the center. Insurance will be billed for those with insurance, but it is not required to get the help youth need.

Youth and their families can stay up to 23 hours and 59 minutes at the center.

Whether at the center for a few hours or the whole day, youth and their families will leave the center with tools and resources to prevent future crises, which may include: case management, food, mental health counseling, family counseling, health insurance, and more. Transportation from the center may be provided to appointments after discharge.

Youth are welcome to return to the center if they experience another crisis. Additionally, clients can be immediately re-admitted, if further support for the original crisis is needed. Certain assessments may not be required if there is a less than a three month timeframe between visits.

Idaho Youth Resource and Opportunity Collaborative (YouthROC) is Western Idaho’s safe teen assessment center. YouthROC can connect youth and their families to needed community resources that support mental and emotional well-being. Visit the YouthROC website to learn more!